Support

Contact us

For any question, problem or request about the Planetour app or website, write to support@planetour.app. Please include the email address of your Planetour account and, if relevant, the device you are using. We read every message and reply by email.

How do I restore my purchases?

In the app, open the Itineraries tab, tap the bar at the top showing your available itineraries, then tap Restore purchases. Use the same Apple ID you made the purchase with.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone go to Settings > [your name] > Subscriptions, select Planetour and choose Cancel. You keep access until the end of the period you have already paid for.

How do I request a refund?

Payments made in the iOS app are processed by Apple, so refunds are handled by Apple as well. You can request one at reportaproblem.apple.com.

How do I delete my account?

Go to Profile > Delete account, in the app or on the website. The account and all associated data are permanently removed. If you cannot access your account, write to support@planetour.app from the address you registered with.

I did not receive the confirmation email

Check your spam and promotions folders and wait a few minutes. If it still has not arrived, write to support@planetour.app and we will help you complete the registration.

Assistenza (italiano)

Per qualsiasi domanda, problema o richiesta scrivi a support@planetour.app, indicando l'email del tuo account Planetour e, se utile, il dispositivo che stai usando. Leggiamo ogni messaggio e rispondiamo via email.

• Ripristinare gli acquisti: tab Itinerari, tocca la barra degli itinerari disponibili, poi "Ripristina acquisti".
• Disdire l'abbonamento: Impostazioni > [il tuo nome] > Abbonamenti sull'iPhone. L'accesso resta attivo fino alla fine del periodo già pagato.
• Rimborsi: gli acquisti nell'app sono gestiti da Apple, su reportaproblem.apple.com.
• Eliminare l'account: Profilo > Elimina account, dall'app o dal sito. Account e dati vengono rimossi definitivamente.

Business

For partnerships and business enquiries: business@planetour.app